Overview
What is Quadient Inspire?
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
Quadient Inspire for solutions to your problems.
Thoughts from a guy "in the trenches"
Quadient Inspire is very Inspiring!
Amazing Workhorse
Quadient Inspire, top of the class in customer communications
Revolution in power and options for our clients
Quadient - Powerfull CCM Tool
CCM industry leader and best CCM services tool
Quadient Review
Inspire can do that
No Need for a Map for Your Journey With Quadient Inspire
Quadient gives me the power to deliver!
The Best Content Management System on the Market
Satisfied User
We empower our customer business with Quadient Inspire. You can do it too!!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
What is Quadient Inspire?
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
Entry-level set up fee?
- Setup fee optionalOptional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
40 people also want pricing
Alternatives Pricing
What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…
What is Zendesk Suite?
The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such…
Product Demos
Making searching easy in Quadient Inspire Scaler (part 1)
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Quadient Inspire?
Quadient Inspire Features
- Supported: Communication templates for all physical and digital channels available from a single design interface.
- Supported: Mobile phone and in-app push notifications with rich content including images, text and action links and buttons.
- Supported: Deployments for cloud, hybrid, and on-premise.
Quadient Inspire Screenshots
Quadient Inspire Competitors
Quadient Inspire Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | No |
Supported Countries | All |
Supported Languages | All |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(43)Community Insights
- Pros
- Cons
- Recommendations
Intuitive User Interface: Users have found Quadient Inspire to have an intuitive user interface, allowing them to easily navigate and perform tasks efficiently. Several reviewers mentioned that the user interface is well-designed and easy to understand.
Helpful Customer Support: Many users have praised the customer support provided by Quadient Inspire. They appreciate the responsiveness of the support team and their willingness to help with any issues or questions that arise. Reviewers have reported positive experiences when interacting with the company's support staff.
Flexible Implementation: The flexibility of Quadient Inspire's product implementation has been highly valued by users. It allows for customization according to specific requirements, enabling businesses to tailor the software to their unique needs. Some users mentioned that this flexibility sets it apart from other similar solutions in the market.
Difficult to Start Without Training: Many users have found it challenging to start using the software without guided training, resulting in a steep learning curve and potential frustration for new users.
Complexity of the Software: Users have mentioned that the software is complex, which can be both good and bad. While some appreciate its advanced features, others find it overwhelming and difficult to use without proper training.
HTML Module Not Easy to Use: Several users have expressed difficulty with the HTML module, especially when comparing it to other popular tools like Dreamweaver. They find it less intuitive and user-friendly, requiring additional effort to achieve the desired HTML look and feel.
Users have made several recommendations for Quadient based on their experiences with the software. First, many users recommend taking all available training and purchasing all modules for Quadient. This helps users fully understand the software's capabilities and utilize its features effectively. Second, users suggest using Customer Journey Mapping (CJM) to map communication flow before building attributes and templates in Quadient Designer and Interactive. This approach allows for a better understanding of how customer communication should be structured. Third, users emphasize the importance of having a clear vision and purpose before using Quadient. Understanding what you want to create and achieving buy-in from other departments can lead to successful implementation. Overall, users find Quadient to be a powerful software solution that offers valuable tools for company growth and customer engagement. It is recommended as a long-term platform choice for improving customer communication management.
Attribute Ratings
- 9.1Likelihood to Renew2 ratings
- 9.1Availability1 rating
- 8.2Performance1 rating
- 8.7Usability18 ratings
- 7.9Support Rating21 ratings
- 9.1Online Training2 ratings
- 10In-Person Training1 rating
- 9.1Implementation Rating1 rating
- 8.2Configurability1 rating
- 9.1Product Scalability1 rating
- 1Ease of integration1 rating
- 9.1Vendor pre-sale1 rating
- 9.1Vendor post-sale1 rating
- 8.9Professional Services5 ratings
- 8.3Contract Terms and Pricing Model5 ratings
Reviews
(1-15 of 15)Quadient Inspire is very Inspiring!
- It keeps the graphic quality and colors of the supplied PDFs. Other software we have used to personalise PDFs has reduced the DPI and even changed the colors. Inspire is great at keeping everything as it should be.
- The imposition tools within Inspire give a vast range of getting the most out of your printers for the least cost. You can easily arrange documents 2 up or 4 up on SRA3 sheets for printing, cutting and stacking.
- The TextinRect tool is extremely useful for pulling information off a Digital Document allowing you to manipulate it in many ways.
- The little known MinMax Generator module is useful for seeing if all your text fits within a flow, if not the 'First Fitting Auto' feature enables you to shrink text automatically if it doesn't quite fit.
- I'd like to see more help in the way of scripting. The language is unique to Quadient Inspire so it can be a bit daunting, even coming from a programming background, to know the correct syntax.
- The ability to use TextinRect with UNC paths as we have multiple licences for production so we can run more than one 'Production' at a time but this doesn't seem to work on the server with UNC paths.
- I find inserting tables somewhat troublesome, I've also found that if you copy a table and paste it to another page in your layout module, although it makes a new table in the Table tab, if you change the contents of your new table, it also changes the contents of the table you copied.
Quadient - Powerfull CCM Tool
- Contact customers via their choice of channel.
- Personalise customer communications.
- Can be ahead in CCM technology.
- So far everything is seems fine with Quadient products.
- They should include easy migration with all other technology.
- They should include features to rename all the layout objects automatically as per the context of the respective project.
Quadient Review
- Support
- User friendly
- The way you're going is fine keep facing the same.
- If possible try to reduce the license cost it will help for small companies.
No Need for a Map for Your Journey With Quadient Inspire
- CCM
- Version control
- Output channel agnostic
- Omnichannel communication
- Enhancing the interactive experience
- Improvement to the level one support process
The Best Content Management System on the Market
We're currently using Quadient for dozens of letters across multiple departments. It helps us make our communications consistent, accurate, timely and personalized. Before using Quadient Inspire, we had to do manual changes across hundreds of letters. Now we can make changes to things like colors, phone numbers, CST hours and more in minutes. It's taken away a lot of the frustration and busy work from my day-to-day job and allows me to focus on improving communications to better the member experience.
- Centralized content management
- Variable letters based on data or point-of-mail decisions
- Omnichannel communication
- Content consolidation
- Challenging user interface for things like bullets or font changes
- Lack of a global find/replace function to automatically insert variables into text
- Large tech lift to do major upgrades
- Dynamic communications
- Personalized customer communications - transpromo
- Good Performance at production
- synchronize what is being drawn with the layout tree
Valuable Partner with innovative software solutions
- HTML dynamic documents
- Very user friendly development UI with easy to use workflow configuration tool
- Great ability to manipulate print ready files to restructure content or pull data from the content of old legacy print to create new digital communications.
- Production run time instance model could be more robust to not cause all processing to fail if one occurrence fails.
- Like to see a production cloud instance
Quadient Inspire continues to lead the CCM industry as the TOP tool for customer communications
- Interactive letter creation and completion
- Smart Forms
- Data manipulation and transformation
- Batch letter processing
- Job scheduling and services
- cloud capabilities
- improved rationalization offering/pricing
Quadient: inspiring effective communications!
- Content management
- Multi channel execution
- Integration
- Workflow
- Content creation
- More detail on new product offerings
Improved Production Speed.
- Production Speed
- Special Effects on Variable Text
- Ease of Use
- Imposition
- Default color settings being RGB
- The ability for existing systems and technology to seamlessly integrate with Quadient Inspire—we have been able to link production data through Power BI as well as customer insights.
- Wide range of tools to deliver all CXM requirements in one—from journey maps, to document composition, to fulfillment, and analytics.
- Build once and deploy across many channels—speeds up development and allows for true personalization.
- Within CJM: Not easy to share maps with a large group of people, still needs to be done on an individual basis which is time-consuming.
- Not able to unload all file types into maps. It would be great to have video.
- There are a lot of third-party suppliers that make up the full services in Inspire. This limits the development that Quadient can do to.
Happy camper
- Ease of use.
- Support.
- Customization.
- Price.
- There's no free use app.
- Able to import any possible input—text and CSV files, XML, databases and anything else.
- Very quick creation of workflows. Any imaginable output can be created in a short time period.
- Easy to use modules can get you started very quickly, but advanced scripting features provide a tool which can handle any possible task.
- It is a bit harder to start on your own without a week of guided training (or at least not recommended).
Quadient Inspire: One solution to rule them all
- The ability to set up complex universal templates to handle frequently repeated tasks is a real time saver.
- Reading in data files and performing many layers of computations and formatting in a single pass helps to minimize touch points, which in turn minimizes human error.
- Is there a useful output format that is not supported? I haven't come across a need yet that cannot be met.
- One shortcoming would have to be in the documentation, which is impressive, yet... since the scripting language used is proprietary, a more concise and comprehensive explanation of all the available commands (including syntax and examples) would be helpful.
Quadient - Inspiring the world of composition
- Totally user-friendly. All GUI interface allows you to see all the changes that you are implementing, also the scripting wizard allows even the most basic programmer to produce complex documents.
- Superior processing times. Compared with others I have used on the market this is by far one of the fastest composition tools on the market.
- The additional (included) university program allows users from across the globe ask questions if needed to the group which includes Quadient professionals so if the general public cannot help you, a professional will. Always in a timely fashion also which helps with tackling issues with tight turnarounds.
- Native imports and text in rec features allow you to work and manage other types of work supplied by customers.
- Satori functions allow you to complete the job solely within Quadient Inspire. From processing to mailsort to creation. This allows the user to automate regular jobs and free up resources for other work.
- Usually quick to de-bug/resolve any issues, currently having a problem saving production profiles. Its more of a little annoyance than a problem and its not a time consuming fix. Maybe I'm just being lazy..
- No more issues that I have currently come across that haven't already been resolved.
- Mailing companies
- Banks/Building Societies
- Energy Companies
- Large Multinational businesses
- Any Company that mails out vast amounts of documents and wants the capability to store them for inbound calls.
- Small businesses that handle small amounts of invoicing etc that can be handled in-house.